CD Skripsi

Evaluasi Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Rumbai Pesisir

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Evaluation of District Integrated Administration Service in Rumbai Pesisir Subdistrict undertaken to know the dynamics of the development of local government administration towards good governance, which concerns the needs and demands of society in public service. This is done to find out how far the success of PATENT in Rumbai Pesisir Subdistrict and what is the inhibiting factor in the implementation of PATENT in Rumbai Pesisir District.
The research was conducted using qualitative method with descriptive research. This study uses the theory of service quality evaluation by Morgan and Morgtroyd in Warella, Y consisting of Realibility, Responsiveness, competence, acces, courtesy, communication, credibility, security, understanding the customer, appearance presentation. In this research, the techniques are observation, interview, and literature study by using descriptive analysis technique.
The result of this research shows that PATEN evaluation in Rumbai Pesisir District can be said good. This is marked by friendly officers, simple and clear service procedures, timing of settlement in accordance with the standard of service, adequate facilities for the community, and cost in accordance with the information. In addition there are inhibiting factors that lack the delegation of authority of the Mayor To the head of sub-district, as well as improved hygiene and supporting equipment for the community and officers PATENT.
Keywords: Evaluation, PATEN in Rumbai Pesisir

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.117 (0007)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Administrasi Negara., 2017

Deskripsi Fisik

vii, 73 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.117 (0007)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI NEGARA

Info Detail Spesifik

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Pernyataan Tanggungjawab

JAKA

Versi lain/terkait

Lampiran Berkas

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