CD Tesis
Pengaruh Kualitas Pelayanan Dan Fasilitas Perpustakaan Terhadap Kepuasan Siswa SMA Negeri 1 Pekanbaru
The objective if this research is to understand the effect of library service and facilities quality students satisfactions he type of this research is quantitative research where the example was taken from 978 students withdrawing simple sampling randomly on 91 students that visited library of SMAN 1 Pekanbaru. The data collection techniques were using documentation and questionnaires then analyzed by quantitative. The result showed that multiple regression test gave positive and significant result between services quality variables and library facility gave a huge influence on students' satisfaction . The quality of services and library facilities aprooved stimunieously to the students' satisfaction
Keyword : service quality , facility library , students' satisfication
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