CD Skripsi

Optimalisasi Pelayanan Melalui Inovasi Program Siaga Dukcapil Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Kuantan Singingi Tahun 2023

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Digital based public services are an effort to overcome limitations in public services directly and can be a solution for people who are constrained in terms of service access and service speed, so digital based service innovation is needed in public services so that services continue to run effectively, and efficient. This research was conducted to describe how to optimize services through the innovation of the Siaga Dukcapil Program at the Population and Civil Registration Service of Kuantan Singingi Regency and to find out the factors that influence the innovation of the Siaga Dukcapil Program in Optimizing Services at the Population and Civil Registration Service of Kuantan Singingi Regency in 2023. This research uses descriptive qualitative research method, the main data sources are primary data and secondary data with purposive sampling techniques informant data collection. The data collection techniques used were interviews and documentation. The data analysis techniques used are Data Reduction, Data Display, and Conclusion Drawing or Verification.
This research analysis uses five indicators of public service innovation according to Everett M. Rogers, namely: Relative Advantage, Compatibility, Complexity, Trialability, and Observability. The results of this research show that Optimizing Services through the Siaga Dukcapil Program Innovation at the Population and Civil Registration Service of Kuantan Singingi Regency in 2023 has generally gone well, although there are still several deficiencies or problems that can be used as evaluation material so that they can be improved in the future.

Keywords: Service Innovation, Relative Advantage, Compatibility, Complexity, Trialability, Observability

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2001113596

Penerbit

Pekanbaru : Universitas Riau FISIPOL Ilmu Pemerintahan., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2001113596

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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