CD Tugas Akhir

Pelaksanaan Pelayanan Pada Pt Aras Hijrah Tour And Travel Di Pekanbaru

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IMPLEMENTATION OF SERVICES AT PT. ARAS HIJRAH TOUR AND TRAVEL IN PEKANBARU
Tri Wahyuni
[email protected]
Febri yuliani
[email protected]
Department of Administrative Sciences – Tour and Travel Business Study Program
Faculty of Political and Social Science
Riau University
ABSTRACT
This study aims to determine the implementation of services at PT. Aras Hijrah Toutr And Travel In Pekanbaru. Tangible, Empathy, Reliability Responsiveness and Assurance. This study uses a qualitative method with a qualitative descriptive approach to describe and explain the circumstances that occur by collecting data and information in the field. The key informants in this study are the Main Director, Employees and Customers. In this study, the data collection techniques used were interviews, observation and documentation. Based on the results of the study, it can be concluded that having uniforms is mandatory, providing comfortable waiting rooms, prioritizing service, providing services in good language, providing solutions and providing good facilities for customers.
Keywords: Implementation, service, PT. Aras Hijrah Tour And Travel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1901113582

Penerbit

Pekanbaru : Universitas Riau – FISIP – Usaha Perjalanan Wisata., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1901113582

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

TIAR

Versi lain/terkait

Lampiran Berkas

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