CD Skripsi

Manajemen Pelayanan Publik Pada PDAM Kota Pekanbaru

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Management of public services in the PDAM of pekanbaru city less effective primarily due to the problems of management fees and equipment owned by the city taps pekanbaru. Because considering the two issues. The main factors is the emergence of other issues, in terms of funds received by the receipt of funds for the implementation of activities. As well as management. So the purpose management of public services can be implemented effectively.
The concept of the theory that researchers use is the management of public services by Ahmad Farich. This study uses qualitative research methods to study descriptive data. In collecting the data, researchers use interviewing techniques, observation, and documentation, by using key informants as sources of information and literature.
These result indicate that the condition of service management Of PDAM pekanbaru be less effective in the categori, in which it is seen from far in the achievement of service objectives taps. Factors that influence in the management of public services in PDAM Pekanbaru are, employee performance, motivation, and work environment. All these factors are very influential and must be in line and in order to achieve effective management of public services in PDAM Pekanbaru.
Key Word: Public Service Management In PDAM Pekanbaru

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.115 (0114)

Penerbit

Pekanbaru : Universitas Riau - Fisip - Administrasi Publik., 2015

Deskripsi Fisik

viii, 139 hlm.;ill.; 29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

01 03.115 (0114)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Ilmu Administrasi Publik

Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

Lampiran Berkas

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