CD Skripsi

Kualitas Pelayanan Room Service Hotel Swiss Belinn Pekanbaru

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ABSTRACT
Hotels include business presses on sales of services. One of the activities undertaken by the company to achieve sales goals is to implement good and efficient service to consumers. Without this kind of service efforts to increase sales volume is very difficult because of the many and tight competition that occurs today. This study aims to find out how the quality of service Swiss Belinn Pekanbaru Hotel. This research uses quantitative descriptive method to examine the problem in the lift by analyzing the guest response about the service Room service Swiss Belinn Pekanbaru Hotel. The questionnaires were distributed as many as 100 people. While data collection techniques in this study using observation, questionnaires, and documentation. The results showed that respondents assessed the quality of service Room Service Swiss Hotel Belinn Pekanbaru is good. It is proven through the results of the average total gain of each of the overall variables (reliability, assurance, empathy, tangible, responsiveness). Thus the quality of Room Service service given Swiss hotel belinn pekanbaru can be maintained or can be improved again.

Keywords: quality service, room service, hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.118 (0028)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2018

Deskripsi Fisik

xi, 68 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.118 (0028)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

JAKA

Versi lain/terkait

Lampiran Berkas

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