CD Skripsi
Tanggung Jawab Pt. Aplikasi Karya Anak Bangsa Terhadap Tindakan Peretasan Akun Konsumen Berdasarkan Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen
ABSTRACT
Consumers who need products often before they start making transactions
are required to provide complete information about their identity or company (if
the consumer is a company). There are at least two potential risks that befall
Gojek users, among others, are the risk of consumer data security and the risk of
transaction errors. The security of personal data from hacking and break-ins is
mandatory for businesses /producers to consumers, so that consumers are not
harmed and there is no violation of consumer rights. From the background of the
problem, the formulation of the problem was born, namely, first How is the legal
protection against Gojek users who are harmed in connection with the hacking of
personal data through the Gojek application account? Second, How can
consumers resolve efforts related to hacking personal data? The purpose of
writing this thesis is to find out the protection of Gojek users related to the misuse
of personal data through the Gojek application account and to find out the efforts
to resolve the hacking of Gojek consumers' personal data.
This research is a type of research that is normative or also called doctrinal
law research, which more specifically discusses the principles of law. Research on
the principles of law aims to find the legal principle of the application of a
positive law. The approach used is the approach of legislation, which is an
approach that is carried out by studying all laws and regulations related to the
problems (legal issues) that are facing. In this study, the data source used is
secondary data with primary, secondary, and tertier legal materials conducted by
way of literature studies.
From the results of the research obtained that, first, the protection of gojek
consumer law is based on legislation, namely; Law No. 8 of 1999 on Consumer
Protection on the principles of benefits, balance, justice, security and certainty
realized by the form of accountability by gojek parties. In addition, the legal
protection of gojek consumers is also based on Law No. 11 of 2008 on
Information and Electronic Transactions, regulation of the Minister of
Communication and Informatics Number 20 of 2016 concerning the Protection of
Personal Data Through Electronic Systems. Second, legal consequences of
hacking, namely not fulfilling consumer rights, liability for compensation for
business actors, sanctions and disputes. The author's advice, in order to better
maintain personal data in media accounts, businesses further improve the security
of their electronic systems and the government to immediately issue specific
regulations related to the protection of consumer personal data.
Keywords: Personal Data-Protection-Consumer Gojek
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