Analisis Kepuasan Pelanggan Atas Kualitas Layanan Bengkel Evi Fauzan Di Pekan…

This study aims to determine and analyze the level of customer satisfaction on the quality of services provided at Evi Fauzan Workshop in Pekanbaru. The population in this study were customers of Evi Fauzan Workshop in Pekanbaru whose number is not known with certainty. The sampling technique was purposive sampling, namely sampling based on the criteria determined by the researcher, amounting …