CD Skripsi

Analisis Tingkat Kepuasan Pasien Atas Kualitas Pelayanan Poli Gigi Rumah Sakit Umum Daerah (RSUD) Arifin Achmad Pekanbaru

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This research was conducted at Poli Gigi of RSUD Arifin Achmad Pekanbaru the purposes of the research were to find out the patients satisfactiontoward service quality that covered tangibles,reability, responsiveness, assurance,and emphaty.
There were 100 respondents. The samples were taken by accidental sampling. The importance performance analysis (IPA) was used to analyze the data by using kartesius diagram. The diagram kartesius was used to identify service and the quality degree of companies services.
The result of the research showed that the attribute that has the highest level of suitability is a comfortable waiting area for patient satisfaction level while the lowest respondents felt the rapid action when the patient requires. The quality of service that needs special attention is the variable that is included in Quadrant A quick inspection of the service, provision of clear information and act quickly when a patient requires three attributes are considered important by customers while the performance is still not satisfactory. In order to get more satisfaction and improve the Poli Gigi image, they were suggested to increase the quality services.
Keywords: Satisfaction of Patients, Tangibles, Reliability, Responsiveness, Assurance and Emphaty.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 02.114 (0014)

Penerbit

Pekanbaru : Universitas Riau - FEKON – Manajemen., 2014

Deskripsi Fisik

viii, 74 hlm.; ill.;29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

02 02.114 (0014)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

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