Pengaruh Pengetahuan Dan Pengalaman Terhadap Kepercayaan Dan Retensi Konsumen…

. The Impact of Knowledge and Experience To Customer’s Trust and Retention of Jasa Raharja Riau Branch. Under supervision of Zulkarnain and Samsir. PT.Jasa Raharja (Persero) is a state-owned enterprise who is mandated to provide traffic accidents and public transport passenger insurance in Indonesia. This previlege, however, will not be long lasting,since state-owned enterprise’s monopol…