CD Skripsi

Perlindungan Konsumen Terhadap Informasi Buka 24 Jam Di Spbu Kota Pekanbaru

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Article 4 Letter c The Consumer Protection Law stipulates that every consumer is entitled to correct, clear and honest information about the condition and guarantee of goods and / or services. In Article 7 Letter a UUPK stipulates that business actors are obliged to beriktikad both in conducting their business activities, including in providing information to consumers such as information open 24 hours. In the city of Pekanbaru there are 48 Pertamina gas stations that operate every day and there are several gas stations that explain open 24 hours and there are 3 gas stations that the authors choose to be the location of research, but in reality the gas stations are not operating in accordance with the information listed, so that the mistake information is detrimental to consumers . The purpose of writing this thesis, namely; First, To explain the rights and obligations of consumers and business actors, Secondly, the causes of gas stations do not operate according to the information provided to consumers, Third, Explain how the implementation of legal protection against consumers due to untruthful information provided to consumers.
This type of research can be classified in sociological studies. To obtain data in the writing of this thesis is done literature research and field research. This research was conducted at Gas Station Pertamina Pekanbaru City. While the population and the sample are all related to the problem studied in this research, the data source used, the primary data and the secondary data, the data collecting technique in this research with observation, interview, questionnaire, and literature study.
Based on the results of the research problem there are three points that can be concluded, First, the delivery of complete information, true, clear and honest is one of the obligations of business actors, otherwise the obligation of business actor is the consumer's right. Secondly, the Cause of Gas Station does not operate in accordance with the information contained in the gas station pamphlet because of external obstacles such as security factor, area factor, human factor, and cultural factor. Third, Implementation Legal protection of consumers for untruthfulness of information open 24 hours on gas station pamphlets based on the reality in the field consumers do not get the right that is in the form of true information, clear and honest. SPBU parties that have violated the rights of consumers may be subject to sanctions in the form of reprimands for having provided false information. Suggestion Writer, First, it is expected to the SPBU to update the information contained in the information pamphlet in order not to mislead the consumer. Secondly, to the owner of a gas station located in Pekanbaru City not to use the pamphlet is open 24 hours, because only gas stations in the national road that operates for 24 hours. Third, to consumers who feel aggrieved with the information to report to the Consumer Dispute Settlement Agency for business actors may be subject to administrative sanctions and fine sanctions.
Keywords: Protection - Consumers - Pertamina Gas Station - 24 Hours

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

09 06. 118 (0009)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Perdata Bisnis., 2018

Deskripsi Fisik

ix, 119 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

09 06. 118 (0009)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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