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Pemenuhan Hak-Hak Konsumen Pengguna Jasa Angkutan Umum Bus Trans Metro Pekanbaru Oleh Pengelola Bus Trans Metro Pekanbaru

Steps to enhance the dignity and consciousness of the consumer must begin with an attempt to understand the fundamental rights of consumers, which can serve as the basis for the struggle to realize those rights. In general there are 4 basic rights of consumers, namely the right to obtain security, the right to obtain information, the right to vote, the right to be heard. Based on this understanding, the authors formulate two problems, namely: First, What is the legal relationship between Consumer users of public transit bus service Trans Metro Pekanbaru with Trans Metro bus management Pekanbaru ?, Secondly, Whether consumers harmed their rights can sue to the Trans Trans bus Pekanbaru ?.
The type of research used by the author is empirical law research or also known as sociological law research, that is research conducted by how to effectiveness of law apply in society. Kegitan done in collecting data in this research is document study or library materials. This document or library study includes a questionnaire. From the results of research there are several problems that can be summarized as follows: First, the emergence of legal relations if the occurrence of acts against the law. Secondly, the public transportation service user of Bus Trans Metro Pekanbaru can provide Criticism and suggestion related to the facility through the phone number of complaint in Trans Metro bus Pekanbaru or come directly to City Transportation Office of Pekanbaru. Third, But the community can not complain. Because this is a public facility. Not all people's wishes can be fulfilled.
Keywords: Consumer Protection-Trans Metro Bus Pekanbaru.

Ketersediaan
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Perpustakaan Universitas Riau 09 04. 118 (0118)
09 04. 118 (0118)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
09 04. 118 (0118)
Penerbit
Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Pidana.,
Deskripsi Fisik
xv, 52 hlm.; ill.; 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
09 04. 118 (0118)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
HUKUM PIDANA
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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