CD Tesis

Integritas Pegawai Dalam Pemberian Pelayanan Di Kantor Camat Rumbai Pesisir Kota Pekanbaru

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Direct service will have implications for the level of public trust in the government. Employee integrity in providing services will ensure that the services provided are of higher quality. The researcher took this title based on data on the low regional integrity of Pekanbaru City in providing public sector services, many of the people of Rumbai Pesisir who complained about the lack of services provided by their employees.
The phenomenon that the author found is that there are still employees who have not been wholehearted in providing public services, lack of responsiveness of employees in serving the community and still employees who have not kept their promises in providing public services. The purpose of this study was to find out and analyze the integrity of employees in service delivery in the office of the City of Pekanbaru's Rumbai Pesisir District and to identify and analyze the driving factors and inhibiting factors. This research uses the theory concept of Haryatmoko (2011: 73) with indicators: (i) vision, behavior, and actions that are in accordance with ethical values or standards, meaning honest and wholeheartedly carry out public services; (ii) being fair and responsive to public needs; (iii) competent to keep promises and obligations towards their job responsibilities in the public interest because they respect the rights of citizens.
The results of this study are indeed not yet full-hearted employees in providing services, such as rarely acting 3S (smile, greeting and courtesy), unfair employees in providing services, such as prioritizing the closest family compared to the general public, not responsive employees in serving the community, such as let the public wait for service while the serving staff is not available, and it is not yet possible for employees to keep their promises and be responsible in providing services, such as the unpreparedness of files requested by the community even though they have exceeded the time limit in accordance with service standards.
The drivers of employee integrity include changes in forced employee integrity and voluntary changes in employee integrity. While the inhibiting factors of employee integrity in service delivery include the desire to maintain the benefits of stability of life together, consideration of opponents who may be faced in making changes to employee integrity, and inability to change.

Keywords: Employee Integrity - Service Delivery - Keep promises - Fair
- Responsive - Responsible - Respect

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 02. 219 (0012)

Penerbit

Pekanbaru : Universitas Riau – Pasca Sarjana – Tesis Ilmu Administrasi., 2019

Deskripsi Fisik

xi, 116 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 02. 219 (0012)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PASCASARJANA (MAGISTER) ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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