CD Skripsi

Analisis Implementasi Total Quality Management Terhadap Kinerja Inovasi Pada Industri Usaha Kecil Mikro Kerajinan Rotan Kota Pekanbaru

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ABSTRACT
This study aims to determine the effect of leadership, costumer focus, and process management on innovation performance of Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru. The population in this study includes all employees at 20 Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru, totaling 59 people. The sampling technique is a method that has been selected census (59 employees at Micro Small and Medium Enterprises Rattan Handicrafts in Pekanbaru). To test the hypothesis in this study is using multiple linear regression with SPSS (Statistical Package for the Social Sciences).
The result show that leadership, costumer focus, and process management have a significant effect on innovation performance. Meanwhile partially, costumer focus has a positive and significant effect on innovation performance. process management has a negative and not significant effect on innovation performance.
Keywords: Innovation Performance, , Costumer Focus, And Process Management.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 02. 118 (0251)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Ekonomi Dan Bisnis – Manajemen., 2018

Deskripsi Fisik

vi, 71 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

02 02. 118 (0251)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

MANAJEMEN

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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