Pengaruh kualitas pelayanan terhadap kepuasan pelanggan perpustakaan wilayah …

NAM PRATIKA, NPM: 0910248215, The Effect of Service Quality on the Satisfaction of Riau Regional Library (Soeman HS Lebrary). The title of the present thesis is the Effect of Service Quality on the Satisfaction of Riau Regional Library ("Soeman Hs" Library). It is an explanatory research using a survey research method. The sample consisted of 100 respondents. The data were analyzed using a mul…