CD Skripsi

Pelaksanaan Tugas Ombudsman Republik Indonesia Perwakilan Provinsi Riau Terhadap Laporan Pengaduan Masyarakat Kota Pekanbaru Pada Tahun 2017-2019

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The quality of public services is one of the benchmarks in assessing the
success of the bureaucratic reform program implemented by the government. In
other words, public service and bureaucratic reform are two things that cannot be
separated. In this case, the one with the most authority to assess and supervise this
public service is the Ombudsman of the Republic of Indonesia. The Ombusdman
is not only at the central level, but there is also an Ombudsman for regional
representatives.
The background of this research is maladministration problems in the area,
especially Pekanbaru Riau, so that the Ombudsman of the Republic of Indonesia
Representatives of Riau Province can provide solutions for improving public
services whether it is in accordance with the Main Duties of Function (Tupoksi) in
Law Number 37 of 2008. This research uses the method descriptive with the type
of qualitative research. The scope of the author's research is the implementation of
the Ombudsman's duties in receiving reports on suspected maladministration, by
using the functions of planning, organizing, mobilizing and supervising reports
examining, following up, carrying out investigations. This is an effort to prevent
maladministration. The types of data used in this study are primary data with
documentation interviews with informants and secondary data obtained from laws
and regulations.
The results show that the Ombudsman Representative of Riau Province
as a public service monitor and has carried out tasks in accordance with the main
tasks and functions that have been stipulated in Government Regulation Number
21 of 2011 concerning formation, there are several obstacles, namely a lack of
human resources, and a lack of budget. This research is to develop a theory of
government management to strengthen the discussion of the implementation of
the Ombudsman's duties and can provide input, ideas for Ombudsman
representatives
in Riau
Keyword: Implementation of Duties of Ombudsman Representatives of Riau
Province

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 02.121 (0052)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Pemerintahan., 2021

Deskripsi Fisik

xi, 77 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 02.121 (0052)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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