Pengaruh Kualitas Layanan Dan Nilai Nasabah Terhadap Kepuasan Nasabah Dan Loy…

This research aimed to analysze Service Quality and Customer Value on Customer Satisfaction and Customer Loyalty at Bank BNI Syariah Branch Pekanbaru. In this study consists of four variables: two variables eksogen and two variables endogen. These variables are Service Quality (X1), Customer Value (X2), Customer Satisfaction (Y1), and Customer Loyalty (Y2). The population of this research is BN…