Penyambutan Tamu Oleh Resepsionis Di Front Office Hotel Niagara Parapat Kabup…

Welcoming guest by the receptionist is one of the services provided hotel to the satisfaction of the guests while staying at hotel. Welcoming guest by the receptionist give a good or bad impression of the first and last hotel service for their guests. Welcoming guest is part of the most basic guest needs. This research was conducted at a four-star hotel (****) at Niagara Parapat Hotel in Simalu…