Kualitas Pelayanan Extra Bed Di Batiqa Hotel Pekanbaru

ABSTRACT This study aims to determine the extrabed service procedures and to find out the guest responses to the quality of extra bed services in the batiqa hotels Pekanbaru which consists of four elements of service namely speed, accuracy, friendliness, skill. Extra Bed is an extra bed placed in the guest room. This study uses descriptive quantitative research methods. And the population …