CD Tesis

Efektivitas Pelayanan Kantor Imigrasi Kelas I TPI Pekanbaru melalui Aplikasi Mobile Paspor dalam Mewujudkan Zona Integritas Wilayah Birokrasi Bersih dan Melayani

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This research is motivated by public service which is the basic function of government, because government has historically existed and was held to meet the interests and needs of the community. The implementation of public services still faces various challenges and problems. Various public service problems that are still found include convoluted licensing services and slow work processes. Improving public services, which is one of the focuses of bureaucratic reform, has not produced tangible results felt by the public. Related to this, to improve service quality and realize Clean and Serving Bureaucratic Areas (WBBM) in handling passports, TPI Pekanbaru Class I Immigration Office applies an innovation that can help the community in managing services to be more effective and efficient. The innovation is in the form of the M-Passport application which is designed as a service innovation in the form of mobile.
The purpose of this study is to determine the effectiveness of TPI Pekanbaru Class I Immigration Office services in realizing Clean Bureaucratic Area Integrity Zones and Serving through Mobile Passport Applications and knowing the inhibiting factors in the implementation of Mobile Passport services in realizing Clean Bureaucratic Area Integrity Zones and serving at TPI Pekanbaru Class I Immigration Offices. The theory used is Suwarto's effectiveness theory in Ramayanti, 2022. The research method used is explanatory qualitative.
The results in this study are that the Mobile Passport service implemented by the TPI Class I Immigration Office in Pekanbaru City in realizing the Zone of Integrity of the Bureaucratic and Serving Areas has been running effectively. The supporting factor is the enthusiasm of the public in applying for passport trees online. However, some improvements are still needed from some things that are implemented to run in accordance with the main purpose of the establishment of the service. The inhibiting factors found in this study are the lack of good employee work culture and lack of public understanding regarding service management procedures through the Mobile Passport application.
Keywords: Public Services, Mobile Passport, WBBM

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2110247721

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Administrasi Publik., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2110247721

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Jaka

Versi lain/terkait

Lampiran Berkas

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