CD Skripsi

Kepemimpinan Pemerintahan : Kepala Dinas Kependudukan Dan Pencatatan Sipil Kota Pekanbaru Tahun 2013-2016

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Population and Civil Registration Department in Pekanbaru City reach Predicate Compliance Standards in the Public Service Act No. 25 of 2009 on Public Service in 2014 given by OMBUDSMAN Republic of Indonesia. Additionally, Populatin and Civil Registration Departmen in Pekanbaru City has been named as a reference model in order to 11 from 57 regencies/cities in Indonesia and used as role modeling One Stop Services (OSS) awarded by the Ministry of Administrative Reform and Bureaucratic Reform (PANRB). This makes some regions perform comparative studies to follow the innovation and the services provided to the civil society by Population and Civil Registration Department in Pekanbaru city.
The purpose of this research is, first to determine policies or programs that have been carried out in the government's leadership of Population and Civil Registration Departement in Pekanbaru. Second, to determine the factors that support the successful of the government's leadership of Population and Civil Registration Department in Pekanbaru city. The location of this research conducted in the Population and Civil Registration Department in Pekanbaru. The method used in this research is descriptive method with qualitative research. Type of research data is primary data and secondary data. Data collection techniques in this study is documentation, observation and interviews. Technical analysis of the data used is descriptive qualitative data analysis.
The results of this research is Population and Civil Registration Department in Pekanbaru City has a program, namely: Improving the quality of human resources through improvement of excellent service to the community, Doing cooperation with the Agency, Provides Services with Ball Pick Systems, and Guidance or Socialization of Population Administration For Civil Society. Factors that affect the successful of Population and Civil Registration Department in Pekanbaru City are: the information requirements, the completion period information, the charges information, facilities, infrastructure, and/or facilities, executive competence, their handling of complaints, suggestions, and feedback.
Keywords: Leadership Administration, Population and Civil Registration Department in Pekanbaru

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 02.117 (0003)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Pemerintahan., 2017

Deskripsi Fisik

xii, 75 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 02.117 (0003)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

JAKA

Versi lain/terkait

Lampiran Berkas

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