CD Skripsi

Pelaksanaan Pelayanan Publik di Kantor Desa Kotabaru Seberida Kecamatan Keritang Kabupaten Indragiri Hilir

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Public service in administrative management at Kotabaru Seberida Village Office is not optimal. Not optimal public service in Kotabaru Seberida Village Office caused by not implemented SOP (Standard Operational Services) that have been set. The purpose of this research is to know the quality of service and to know the factors that influence the administrative service in Kotabaru Seberida Village Office.
In this study the authors use the theory L.P Sinambela (2006) which consists of transparent, accountability, conditional, and participatory. The type of research is descriptive qualitative research method. This research was conducted at Kotabaru Seberida Village Office Keritang Sub-district Indragiri Hilir Regency. Techniques of collecting data through interviews, obsevation and documentation. Data analysis used qualitative descriptive method.
The results showed that public service in administrative management in Kotabaru Seberida Village Office is not optimal. The not optimal public in Kotabaru Seberida Village Office is caused by the not being implemented SOP (Standard Operational Services) that have been set. There are several factors that encourage public services in the Kotabaru Seberida Village Office which is the ease of handling interests, getting services fairly, and getting honest and honest treatment.



Keywords: Service, Public Administration, Service Operational Standards

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.117 (0141)

Penerbit

Pekanbaru : Universitas Riau – FISIP – Ilmu Administrasi Negara., 2017

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.117 (0141)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI NEGARA

Info Detail Spesifik

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Pernyataan Tanggungjawab

JAKA

Versi lain/terkait

Lampiran Berkas

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