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Pengaruh Kualitas Pelayanan Pajak Terhadap Kepuasan Wajib Pajak Di Kantor Badan Pengelola Keuangan Dan Aset Daerah Kabupaten Pelalawan

This study aims to determine the effect of service quality on taxpayer satisfaction in the Office of Regional Financial and Asset Management Agency in Pelalawan Regency. The population used in this study are all taxpayers registered in the Office of the Regional Financial and Asset Management Agency of Pelalawan Regency, as many as 5,789 taxpayers. Primary data was collected by questionnaire as an instrument to prove the results of the study. To test the hypothesis in this study used multiple linear regression analysis with the help of SPSS program. The sampling technique chosen was accidental sampling method with a total sample of 98 people. The results showed that: 1) There was a positive and significant influence between the variables of reliability on taxpayer satisfaction. 2) There is a positive and significant influence between responsiveness variables on taxpayer satisfaction. 3) There is a positive and significant influence between assurance variables on taxpayer satisfaction. 4) There is a positive and significant influence between the variables of emphaty for taxpayer satisfaction. 5) There is a positive and significant influence between tangible variables on taxpayer satisfaction 6) Reliability, responsiveness, assurance, empathy and tangible simultaneously affect the satisfaction of taxpayers. Keywords: Reliability, responsiveness, assurance, empathy, tangible, taxpayer satisfaction.

Ketersediaan
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Perpustakaan Universitas Riau 02 02. 118 (0227)
02 02. 118 (0227)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
02 02. 118 (0227)
Penerbit
Pekanbaru : Universitas Riau – Fakultas Ekonomi Dan Bisnis – Manajemen.,
Deskripsi Fisik
xv, 52 hlm.; ill.; 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
02 02. 118 (0227)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
MANAJEMEN
Info Detail Spesifik
-
Pernyataan Tanggungjawab
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Tidak tersedia versi lain

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