CD Skripsi

Tingkat Kepuasan Nelayan Terhadap Pelayanan Penyediaan Kebutuhan Melaut Di Pelabuhan Perikanan Samudera (Pps) Bungus Provinsi Sumatera Barat

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This research was conducted in April 2019 which aims to determine the level of fishermen's satisfaction with sea food supply services at Bungus Ocean Fisheries Port (PPS), West Sumatra Province using the survey method. Determination of the value of satisfaction level is determined using the analysis of the Customer Satisfaction Index (CSI) and analysis of Importance Performance Analysis (IPA). The results showed that the value of the Customer Satisfaction Index (CSI) of each item was very high at 0.84 for water, 0.89 for the value of the Customer Satisfaction Index (CSI) of diesel and the value of the Customer Satisfaction Index (CSI) of 0, 87. This number is in the range of 0.81-1.00 which is categorized as very satisfactory. And the results of the IPA analysis show that in each item scattered the attributes of four airports except that water is not found in quadrant I.

Keywords: West Sumatra Province, level of satisfaction, Bungus Ocean Fisheries Port

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

04 05. 119 (0027)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Ilmu Kelautan - Pemanfaatan Sumber Daya Perikanan., 2019

Deskripsi Fisik

xv, 52 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

04 05. 119 (0027)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PEMANFAATAN SUMBERDAYA PERIKANAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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