CD Tugas Akhir

Kualitas Pelayanan Receptionist Di Angsana Resort And Spa Bintan

---

Angsana Resort and SPA Bintan is one of the premium resorts under of the Banyan Tree Holding Limited. Angsana Resort and SPA Bintan has the most complaints among other resorts under Banyan Tree ownership. This is caused by service quality of Receptionist that have not been perfectly implemented in the Front Office especially. This research was conducted to find out whether the service quality of receptionist provided has been carried out properly or not. This research uses quantitative research methods descriptive approach. Data obtained from the results of filling out the questionnaire that has been given to guests who have stayed at Angsana Resort and SPA Bintan and interviews. The samples in this study were 100 people taken from accidental sampling technique. The measurement technique used in this research questionnaire is a Likert scale, then the data will be processed into numerical data aimed at getting results to be drawn conclusions.


Keyword : Angsana Resort and SPA, Receptionist, Service Quality

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

01 07.119 (0055)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2019

Deskripsi Fisik

ix, 71 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

01 07.119 (0055)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

PARIWISATA

Info Detail Spesifik

-

Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar