CD Skripsi

Analisis Tingkat Kepuasan Pasien Di Rumah Sakit Umum Tengku Rafi’an Kabupaten Siak

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This study aims to determine and analyze the level of patient satisfaction with
the quality of services provided at the Tengku Rafian General Hospital in Siak
Regency. The population in this study were all inpatients as many as 1,341 patients.
The sampling technique uses a purposive sampling census method. While determining
the number of samples using the Slovin formula. Data analysis uses quantitative
descriptive methods, with the Importance Performance Analysis (IPA) analysis tool.
From the results of tests that have been carried out, it shows that patient expectations
are higher compared to actual performance. Overall the level of patient satisfaction
ranges from 88.3% so that patients have not been said to be very satisfied because
expectations have not been reached to 100%. The hospital needs to conduct periodic
patient satisfaction surveys to find out the level of patient satisfaction with the quality
of services provided by Tengku Rafian Hospital and as a reference for future hospital
development.
Keywords: Patient Satisfaction, Quality Of Services

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 02. 120 (0078)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Ekonomi Dan Bisnis – MANAJEMEN., 2020

Deskripsi Fisik

xii, 29 hlm.; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

02 02. 120 (0078)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

MANAJEMEN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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