CD Skripsi

Kualitas Pelayanan Pada Operasional Room Service Hotel Novotel Pekanbaru

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Restaurant is a building that provides food and drink. Especially in a hotel, restaurant is one of the part that adds a lot of hotel revenue. The research was conducted in All Day Dining Restaurant (Food Exchange)Novotel Hotel Pekanbaru. This hotel is chosen as a place of research because they have high occupancy and they have high user room service. This study aims to find out how the quality of service room service operations Novotel Hotel Pekanbaru. This research uses qualitative descriptive method which is researches tried to describe the real situation by collecting information and explain in detail way or make a prediction before. Data collection technique are used with observation, interview and documentation. The observation target of this researce are supervisor, captain and three of waiters. Based on research that has been done about quality of service then obtained at the operational room service is good and must be maintained or improved.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.120 (0040)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2020

Deskripsi Fisik

x, 79 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.120 (0040)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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