CD Skripsi

Tanggapan Tamu Terhadap Kualitas Pelayanan Pramusaji Di Restoran Aryaduta Hotel Pekanbaru

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The purpose of this research to know The quality of the waiter service and the waiter's efforts in improving the quality of services consisting of five dimensions , namely Tangibless, Emphaty, responsivnes, Reliability, assurance. The research method used in this research is a descriptive quantitative method. The population of this research is the guests who eat and drink at Aryaduta Hotel Pekanbaru's restaurant. Samples in this study used an accidental sampling sample. Data collection in this study used observations, interviews, questionnaire, Literature Studies, and documentation studies, using the Instrument measurement scale of Likert scale. The data analysis techniques used are descriptive statistics. Based on the research conducted at Aryaduta Hotel Pekanbaru, the result of data processing shows the level of the waiter's service both on the dimensions tangibless, Emphaty, responsivnes, Reliability and assurance .

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.120 (0048)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2020

Deskripsi Fisik

xii,127 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.120 (0048)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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