CD Skripsi

Kualitas Pelayanan Bellboy Di Front Office Department Pangeran Beach Hotel Padang

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This research aims to determine the quality of bellboy service at the Pangeran Beach Padang hotel. This study uses quantitative methods to address the issues raised. The samples in this study were 98 people using purposive sampling technique. While the data collection techniques in this study used a questionnaire / questionnaire, observation and documentation. The collection technique used in this questionnaire is a Likert scale, then the data will be processed using quantitative methods whose data are numerical oriented on results in the form of conclusions that are certain and clear. Based on the results of research that has been done, there are 5 dimensions that will be examined on the quality of bellboy service at the Pangeran Beach Padang Hotel, including the first direct evidence such as the completeness of the bellboy facilities at the Pangeran Beach Padang Hotel. The second aspect is empathy such as the friendliness of bellboy employees in providing clear information to guests, and employee care for guests. Next reliability such as employees who are on time to pick up and drop off guests, and employee alertness. Then responsiveness such as active employees in serving guests, employees provide responsive services, and employees understand the wishes of guests. And the last is guarantees such as honesty of employees who create trust for guests, employee politeness in serving guests, and the ability of employees to provide services. For the whole of the calculation proves that the quality of bellboy service in the prince beach Padang hotel office department is good.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 07.120 (0063)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Usaha Perjalanan Pariwisata., 2020

Deskripsi Fisik

xi, 71 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 07.120 (0063)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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