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THE EFFECT OF SERVICE QUALITY AND PRICING ON CUSTOMER SATISFACTION AT HOTEL MONA PLAZA PEKANBARU By: Haifa Heryani Putri Email : [email protected] Supervisor : Endang Sutrisna Business Administration Study Program, Department of Administrative Science Faculty of Social and Political Sciences, Riau University, Pekanbaru, Indonesia Bina Widya Campus Jl. HR. Soebrantas Km…