Analisis Pengaruh Total Quality Service (Tqs) Terhadap Customer Satisfaction …

This study aims to test the variables of Total Quality Service (Reliability, Responsiveness, Assurance, Empathy, Tangible) simultanly and partially on Customer Satisfaction at Victory Aerobic And Fitness Center. The object of this research Is Victory Aerobic And Fitness Center at Pekanbaru. The population in this study are customer of Victory Aerobic And Fitness Center amounting to 810 cus…