CD Tesis

Kualitas Pelayanan Publik Di Kantor Camat Rantau Kopar Kabupaten Rokan Hilir

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Local government agencies such as sub-districts are examples of
government agencies that carry out public services. The sub-district as a public
service provider has the main task of assisting the Regent in administering
government, development and society in the sub-district area as well as
increasing the effectiveness of public services in the context of good governance
and improving the quality of services in the form of services or licensing through
transparency and standardization of services. Public services organized by the
Rantau Kopar sub-district office have not been able to meet the quality expected
by the community which of course is not in accordance with the delegation of
authority from the Regent who should be able to help speed up the process of
implementing tasks and services. This is indicated by the existence of public
complaints related to public services in Rantau Kopar District
The purpose of this study was to find out how the quality of public
services at the Rantau Kopar sub-district office and also to find out how the
community's satisfaction with the services provided. This research is qualitative
with a descriptive case approach with data collection through interviews with
sub-district office employees and service users.
The results of the study indicate that there are several indicators that
must be considered in carrying out the service process at the Rantau Kopar Sub-
District Office, namely the Tangible, Reliability and Empathy indicators. For this
reason, overall public services at the Rantau Kopar sub-district office have not
run optimally, effectively, and efficiently. Inhibiting factors in the implementation
of the public service process at the Rantau Kopar sub-district office include the
infrastructure of the service division which is often damaged, the lack of digital
competence possessed by the employees of the Rantau Kopar sub-district office,
the lack of employees so that the services provided are not optimal, and the lack
of supervision from the regional secretariat of Rokan Hilir Regency.
Keywords: Quality, Public Service

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 02. 221 (0050)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2021

Deskripsi Fisik

x, 105 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 02. 221 (0050)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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