CD Skripsi

Tingkat Kepuasan Nelayan Terhadap Pelayanan Penyediaan Kebutuhan Melaut Di Pelabuhan Perikanan Kota Dumai Provinsi Riau

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Abstract
This research was conducted from March to April 2022. The study was conducted using a survey method that aims to determine the level of satisfaction of fishermen with the service of providing fishing supplies at the Fishery Port of Dumai City, Riau Province. Data was collected by distributing questionnaires to 33 respondents. Determination of the value of the level of satisfaction is determined by using analysis of the Customer Satisfaction Index (CSI) and analysis of Importance Performance Analysis (IPA). Based on the calculation, the value of the Customer Satisfaction Index (CSI) for the ice factory is 71.36%, which means satisfied and the Customer Satisfaction Index (CSI) for fuel is 69.79%, which means satisfied. Overall, based on data processing carried out regarding the level of fishermen's satisfaction with the service of providing fishing needs at the Dumai City Fishing Port, it can be concluded that fishermen are satisfied with the performance of the port.
Keywords: Satisfaction Level, CSI and IPA Methods
1) Students of the Faculty of Fisheries and Marine University of Riau
2) Lecturer of the Faculty of Fisheries and Marine University of Riau

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1804125034

Penerbit

Pekanbaru : Universitas Riau –Fakultas Perikanan Dan Ilmu Kelautan – Pemanfaatan Sumberdaya Perairan., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1804125034

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PEMANFAATAN SUMBERDAYA PERAIRAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

DAUS

Versi lain/terkait

Lampiran Berkas

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