CD Skripsi

Kinerja Unit Pelaksana Teknis Pengelolaan Trans Pekanbaru (Upt Ptp) dalam Meningkatkan Layanan Trans Metro Kota Pekanbaru

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The performance of the implementing unit is quality and quantity which includes technical elements and has been achieved well by employees who carry out their duties in accordance with the level of responsibility that has been determined by the agency. Trans Metro in Pekanbaru City is a public vehicle provided to the community and is under the control of the technical management of Pekanbaru City which aims to provide services to the community in the field of transportation. Public services are still classified as standard and are under the control of the head of technical management for trans buses in this city. The problems found were inconsistent operating hours, the absence of special transmetro lanes, which has become one of the factors causing traffic jams and the quality of services related to facilities and infrastructure is also still inadequate. Therefore, the Pekanbaru trans technical management implementation unit must respond to these problems by developing a system for improving their performance in management and service. This research aims to determine the performance of the urban transportation management technical implementation unit (UPT PTP) in improving Pekanbaru City's trans metro bus services and to find out what inhibiting factors experienced by technical implementers in carrying out their duties. This research uses Agus Dwiyanto's (2018) performance theory and produces 5 indicators, including: Productivity, Service Quality, Responsiveness, Responsibility and Accountability. The method used in this research is a qualitative research method, with data collection techniques, namely observation and interviews. The results of this research are an explanation of the performance of the technical implementers of the Pekanbaru trans city bus, which can be said to have not been implemented well due to several factors, namely: funding problems, community participation and operating hours that are not optimal.
Keywords: Performance, Management, Service Management

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1901112313

Penerbit

Pekanbaru : Universitas Riau – FISIPOL – Administrasi Publik., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1901112313

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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