CD Skripsi
Faktor Yang Mempengaruhi Kepuasan Pengguna Sistem Informasi Akuntansi (Studi Empiris pada UMKM di Kota Pekanbaru Tahun 2024)
This study aims to empirically test the effect of accounting information system quality, accounting information quality, and accounting information system service quality on user satisfaction of Accounting Information Systems (Empirical study on MSMEs in Pekanbaru City in 2024). This study focuses on understanding the extent to which the factors sought affect the level of user satisfaction in the MSME environment.
The population in this study includes all MSMEs registered with the Pekanbaru City Cooperative and MSME Service in 2023, which is 26,648 MSMEs. The sample in this study amounted to 271 MSMEs using the lemeshow formula in determining the number of samples. Sampling in this study used the purposive sampling method, and data collection in this study was carried out by distributing questionnaires, while the data processing method in this study was descriptive statistical analysis, evaluation of measurement models, evaluation of structural models, and hypothesis testing using SmartPLS 4 software for data processing applications.
The results of this study indicate that the variables of Accounting Information System Quality, Accounting Information Quality, and Accounting Information System Service Quality have an effect on User Satisfaction of Accounting Information Systems. This shows that to increase User Satisfaction of Accounting Information Systems, it is necessary to pay attention to aspects of Accounting Information System Quality, Accounting Information Quality, and Accounting Information System Service Quality.
Keywords: User Satisfaction, Information Systems, Accounting, System Quality, Service Quality
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