CD Skripsi

Kualitas Pelayanan Jasa Transportasi Online Pada Pt. Aplikasi Karya Anak Bangsa (Go-Jek) Di Kota Pekanbaru

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Pekanbaru city has two twowheeled public transportation, namely application and conventional. Nadiem Makariem keep up with technology by creating Ltd Aplikasi Karya Anak Bangsa (Go-jek) Indonesia namely companies that provide technology services for online motorbike transportation services. But until now it has not been in accordance with the regulations that have been set by Ltd Go-jek so that there are various complaints by consumers in receiving services by drivers of motorcycles in Pekanbaru city. The purpose of this research is to find out how the quality of online transportation services is on Ldt Aplikasi Karya Anak Bangsa (Go-jek) in Pekanbaru city and to find the factors that hinder the service quality. The theory used in this research is Sinambela theory who have indicators such as transparency, accountability, conditional, participatory, equal rights, balance of rights and obligations. The research method used is qualitative research. This research was used observation, interviews, literature studies and online data search. Selection of research informant using purposive sampling techiques and for source of information and data analysis using triangulation techniques. The result of this research shows thet quality of motorbike driver services in the city of Pekanbaru has been maximized and effective because regulations and driver requirements are increasingly tightened to get the quality expected by consumers.

Keywords: Service Quality, Transportation, Go-jek

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.119 (0055)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2019

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.119 (0055)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

Ilmu Administrasi Publik

Info Detail Spesifik

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Pernyataan Tanggungjawab

JAKA

Versi lain/terkait

Lampiran Berkas

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