CD Tesis

Kualitas Pelayanan Publik Pada Kantor Camat Dumai Kota

---

Public services implementation now has not met the expectations of the community.
Various improvement efforts have been made, but have not been maximized.
Meanwhile, the community demands excellent public services. This study aims to
determine the quality of public services and identify the inhibiting factors of public
services at the Dumai City District Office. The research method used is descriptive with
a qualitative approach. Data collection techniques through observation, interviews and
documentation. Determination of service provider informants is done by purposive
sampling technique while for service recipients using accidental sampling technique.
Data analysis techniques with interactive analysis techniques after data triangulation
techniques.
The results show that tangible dimension, facilities and infrastructure such as buildings
or rooms are inadequate, this can be seen from the room which is quite narrow for
people who queue a lot, the limited number of seats and the death of air conditioning
and television makes conditions increasingly uncomfortable people who want to get
services. In reliability dimension, there are still some employees who are not proficient
in operating service equipment. The responsiveness dimension shows the uncertainty of
the time of service provided to the community in the administration so that the
community does not know when the completion time is causing the community to have
to return to the Dumai City District Office. Dimension of empathy is known that there
are still employees who are less friendly when providing services to the community. For
the assurance dimension, there is still no guarantee of compensation for the loss of
people's time that feels wasted during the long management. The results of the analysis
found several factors inhibiting the quality of public services, including convenience,
resources andbudget.
Keyword: Quality of Public Services, Administrasi, District.

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

10 02. 221 (0031)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2021

Deskripsi Fisik

xii, 111 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

10 02. 221 (0031)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

-

Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar