Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Kepuasan Konsumen Dan Lo…

The purpose of this research to analyze The effect of the quality of sevice and confidence in the satisfaction of consumers and the loyalty of consumers services delivery in PT. Pos Indonesia (Persero) in Pekanbaru. In this research service quality (X1), trust (X2) as variable independent and the satisfaction of consumers (Y1), the loyality of consumers (Y2) as variable dependent. The populatio…