SUMMARY DIAN SUKMA RINI, NIM. 2210246879, The Influence of Service Quality and Customer Satisfaction on Customer Trust and Loyalty at PT. Bank Rakyat Indonesia (Persero) Tbk Tuanku Tambusai Branch Office, supervised by Susi Hendriani and Gatot Wijayanto. This research is driven by the importance of trust and loyalty in the banking industry. Customer trust is a key element that influences …