Pengaruh Kualitas Layanan Online Terhadap Kepuasan Dan Word Of Mouth Pada Bad…

This study aims to analyze the effect of e-service quality on satisfaction and word of mouth on customers at Badan Penyelenggara Jaminan Sosial Ketenagakerjaan Kampar Branch. The research was conducted quantitatively with a causal and descriptive research design. The number of samples was 81 e-service utility customers using the simple random sampling method. The data collection techniques use…