Pengaruh Relationship Marketing Terhadap Kepuasan Nasabah Dan Word Of Mouth N…

ABSTRACT This study aims to determine the effect of relationship marketing on customer satisfaction and word of mouth at PT. Pegadaian Syariah Kantor Cabang Soebrantas PekanbaruThe population in this study includes all customers who make transactions and have been recorded in the Pegadaian Syariah customer database Soebrantas Pekanbaru as many as 4920 customers. The sample in this study u…