Pengaruh Kepemimpinan, Fokus Pada Konsumen, Pemberdayaan Karyawan Dan Manajem…

This study aims to determine how the influence of leadership, customer focus, employee empowerment and process management on employee job satisfaction PT. Telkomsel Pekanbaru. The population in this study were all employees at PT. Telkomsel Pekanbaru totaling 123 people. Sampling was done by slovin formula in order to obtain a sample sebanya 94 people. Analysis of data is descriptive quantitati…