Indeks Kepuasan Masyarakat Dan Kualitas Jasa Pada Rumah Sakit Universitas Riau

This study aims to determine the Society Satisfaction Index and the quality of services in the University of Riau Hospital. This research uses qualitative approach and the sample of this research is using the stratified random sampling technique. Data analysis is using by Society Satisfaction Index (IKM), and Importance Performance Analysis (IPA) with using Statistical Product and Service Solut…