Pengaruh Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Pe…

ABSTRACK After deciding to become a member of a company, of course each customer will also have big expectations of the benefits or added value that will be received from the member card implementing company. One of the expectations is the existing services and facilities, with the existence of good services and facilities, the customer is less likely to switch to similar businesses or ot…