Kualitas Pelayanan Restaurant Barata Hotel Aston Sentul Lake Resort & Confere…

This study was conducted to analyze the service quality of the restaurant at Hotel Aston Sentul Lake Resort & Conference Center, focusing on five main dimensions: Tangible, Reliability, Responsiveness, Assurance, and Empathy. The method used was descriptive quantitative, with data collected through observation, questionnaires, and documentation. A total of 100 respondents, who were restaurant g…