Analisis Kinerja Pelayanan Gardu Tol Pekanbaru-Dumai

ABSTRACT Minimum service standards for toll roads consist of several service substances, namely toll road conditions, average travel speed, accessibility, mobility, safety, aid/rescue units and service assistance, environment, and rest areas. Accessibility is a service measure that must be achieved related to the ease of interaction between toll users and facilities on toll roads, namely t…