CD Skripsi

Implementasi Peraturan Daerah Provinsi Riau Nomor 10 Tahun 2014 Tentang Pelayanan Publik Di Kantor Kelurahan Padang Bulan Kota Pekanbaru

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ABSTRACT
Public services are activities or series of activities in order to meet the needs of services for every citizen for goods, services and administrative services provided by public service providers. In this context it is assumed that the government is more responsive or more responsive to what the community needs and knows better how best to provide services to the community. For local governments, this is a challenge that must be resolved as mandated in Riau Provincial Regulation Number 10 of 2014 concerning Public Services. In the regulation, it is explained how To realize a government that carries out its functions as a servant in the implementation of public services, a policy that regulates public services is needed. The government must provide the best public service providers to improve the performance of public services. Which on the other hand is public satisfaction one of the benchmarks of the success of public services provided by the public service media.
The type of research in this study is sociological research, examining the applicable legal provisions and what happens in reality in society. Data sources used primary data and secondary data consisting of primary legal materials, secondary legal materials, and tertiary legal materials, data collection techniques in this study with observation methods, interviews, literature studies, questionnaires, after the required data is collected then lead to the identification of problems that ultimately lead to problem solving.
From the results of the study, it was concluded that, to determine the quality of public service performance in the field of population administration at the Village Office in the Pekanbaru City area, namely: first, to find out the implementation of Riau Province Regional Regulation Number 10 of 2014 concerning Public Services in the Pekanbaru City area has not been carried out properly. Second, to find out the obstacles faced by village offices in Pekanbaru City in providing Public Services, namely the Facilities and Infrastructure Factor, Human Resources Factor, Lack of apparatus awareness Factor. Third, To find out the efforts made by the village in overcoming the obstacles faced in terms of public services, namely the establishment of service standards, the Development of Standard Operating Procedures, the Development of Community satisfaction surveys, the development of a complaint management system. The advice from the author is that the Padang Bulan village officer himself must be more responsive in overcoming various complaints submitted by the community. To ensure the quality of Public Services, every Public Service Provider must form a public information service system that is easily accessible to the public.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1609110638

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum – Hukum Administrasi Negara., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1609110638

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM TATA NEGARA

Info Detail Spesifik

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Pernyataan Tanggungjawab

daus

Versi lain/terkait

Lampiran Berkas

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