CD Skripsi

“Analisis Kepuasan Responden Terhadap Pelayanan E-Ktp Kecamatan Koto Gasib Pada Tahun 2022”

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ABSTRACT
By: NADIA SOFIANIS
Email: [email protected]
Department of Government Science, FISIP, Riau University
Bina Widya Campus Jl. H.R Soebrantas Km, 12.5 Simp. New Pekanbaru 28293
One form of public service that will be carried out by the government is the need for optimal community e-KTPs. However, there was a decrease in the value of the Koto Gasib community satisfaction survey and the number of printed e-KTPs, so that it became a problem that occurred at the Koto Gasib District Office, Siak Regency. The community complains about the performance of employees, causing a sense of community dissatisfaction. The e-KTP service process cannot provide certainty or information related to the institution or the community. Therefore, employee performance needs to be improved again. The purpose of this study is: To measure community satisfaction with the performance of the sub-district apparatus in Koto Gasib.
This research can be classified in the type of quantitative research with descriptive analysis. From the results of research that has been carried out, it is known that the percentage of respondents to community satisfaction in the quality of public services is 45.92%, which in the criteria for respondents' answers 25% -49% are categorized as dissatisfied. Of the 5 community indicators as follows: (1) the percentage of tangible indicators, the average respondent's rating is the highest on the STP option, namely 20 or 40%. (2) the percentage of realibility indicators, the highest average rating of respondents on the STP option, which is equal to 23 or 46%. (3) the percentage of responsiveness indicators, the average rating of the highest respondents on the STP option is 31 or 62%. (4) the percentage of assurance indicators, the average respondent's rating is the highest on the STP option, namely 21 or 42%. (5) the percentage of indicators is empty, the average rating of respondents is the highest in the STP option, which is 22 or 44%.
Keywords: Public Service, Apparatus Performance, Satisfaction Percentage

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801111636

Penerbit

Pekanbaru : Universitas Riau - FSIP - ILMU PEMERINTAHAN., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801111636

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Deti

Versi lain/terkait

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