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Peran Roomboy Di Mutiara Merdeka Hotel Pekanbaru

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Putri Nilam Sari
[email protected]
Febri Yuliani
Travel Bussines Study Program
Department of Administrative
Sciences Faculty of Social Sciences and Political Sciences
Riau University
Bina Widya KM Campus. 12.5 Simpang Baru Pekanbaru 282903
Telp/Fax. 0761-63277
ABSRACT
Hospitality is part of the tourism industry that sells accommodation services in which there are elements of service, comfort, and lodging facilities needed for those who need lodging facilities for family or holiday purposes. A hotel must provide the best product quality and service quality, because a hotel must provide the best impression and experience for guests during their stay. This is why housekeeping in hotels is very important. The purpose of this study was to identify and analyze the role of roomboys and roomboy constraints in providing room servic eat Mutiara Merdeka Hotel Pekanbaru. In this study the authors used qualitative research methods. The results of this study indicate that the role of roomboys at Mutiara Merdeka Hotel Pekanbaru is managing rooms, serving guests, carrying out orders from superiorss, cooperating with fellow roomboys, cooperating with the housekeeping department and cooperating with other departments such as the front office and food and beverage service as well as several constraints experienced by roomboy in serving guests
Keywords : role, roomboy, hotel

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801123872

Penerbit

Pekanbaru : Universitas Riau - FSIP -Usaha Perjalanan Pariwisata., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801123872

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

Deti

Versi lain/terkait

Lampiran Berkas

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