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Adaptive Governance Dalam Mewujudkan Pelayanan Prima Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (Dpmptsp) Kota Pekanbaru Pada Tahun 2021-2022

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Kata Kunci : Adaptive Governance, Pelayanan Prima, Inovasi Teknologi Adaptive Governance in Realizing Excellent Service at the Pekanbaru City Investment and One-Stop Services Service (DPMPTSP) in 2021-2022 By : Tengku Syarifah Meifabella Email : [email protected] Supervisor : Rury Febrina, S.IP., M.Si Department of Government Science Faculty of Social and Political Sciences, Riau University Binwidya Campus Jl. HR. Soebrantas Km. 12.5 Save. New Pekanbaru 28293 ABSTRACT Adaptive Governance is one of the government's efforts to adapt amid abnormal circumstances, in this case due to the co-19 pandemic. The government is required to adapt even though in a different way or method in order to continue to carry out government administration activities. Of course, administration of government related to public services must continue. This is where the government's task is to find ways to adapt for the continuity of the implementation of public services. The government's challenge is to find a way so that public services do not only work out of necessity, but must create public services that are prime in 2021-2022 or what is called the transitional period, namely the Covid-19 pandemic towards the New Normal. The research method used is a qualitative method by explaining descriptively. The type of research data used is primary data in the form of data obtained from research informants and secondary data obtained from related documents that can support data for research. The research location is the Pekanbaru City Investment and One-Stop Service Office (DPMPTSP). This study found that the Pekanbaru City DPMPTSP was able to adapt in 2021-2022 as evidenced by the increase in the amount of licensing data caused by information technology innovations that simplify and cut the flow of Public Services such as the SIMOLEK, SIAP and SIMPEL applications. In addition, DPMPTSP also maintains the Community Satisfaction Index (IKM) in 2021 by achieving a B (good) grade. Other things can also be seen in the ability of the City of Pekanbaru DPMPTSP to empower human resources with training and upgrading to support the capacity of employees. Furthermore, adaptation can also be seen through system modifications, in this case the Pekanbaru City DPMPTSP routinely checks the network so that there are minimal errors when working. In addition, the Pekanbaru City DPMPTSP also routinely collaborates and coordinates both internally and externally. Of course, what cannot be separated from all the adaptations that have been made is the skill of the Head of the Pekanbaru City DPMPTSP Office in leading internally and in making decisions and policies for the common good. Keywords: Adaptive Governance, Excellent Service, Technology Innovation

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1901113725

Penerbit

Pekanbaru : Universitas Riau - FISIP - Ilmu Pemerintahan., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1901113725

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

TIAR

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